FAQs

Yes. We designed the VIM ordering experience so you can configure and purchase directly on our website without forms or required consultations. If you prefer to speak with someone before ordering, we're happy to help. Reach out at hello@vimsauna.com.

After your deposit is collected, our team will confirm your configuration and provide your estimated production timeline. You'll then receive an invoice for your 90% balance before production begins. Once confirmed, your sauna enters production and we'll keep you updated throughout.

Yes. We're happy to connect at any point in the process. Reach out at hello@vimsauna.com.

A 10% deposit is collected at checkout. This is fully refundable prior to your production payment. Your remaining 90% balance is due before production begins. We offer a discount or complimentary products on balances paid by ACH bank transfer.

Yes. Your 10% deposit is fully refundable at any time prior to your production payment being confirmed. Once production has begun, all payments are non-refundable.

Your balance is due before production begins. We'll send your invoice once your configuration has been confirmed along with your estimated delivery window.

Changes can be requested before your production payment is confirmed. Once production has begun, changes are not possible. Contact hello@vimsauna.com as soon as possible if you need to modify your order.

Yes. Financing options are available through our lending partners. Contact us at hello@vimsauna.com to learn more.

We accept card payments at checkout for your deposit and ACH bank transfer or card for your balance. We offer a discount on balances paid by ACH.

We ship throughout the United States, including Alaska and Hawaii. For international shipping including Canada, contact us at hello@vimsauna.com.

Production lead times vary by model and configuration and are provided as estimates at the time of your order. We'll provide tracking information once your unit is handed to the carrier.

Sauna units ship via common carrier freight. Delivery is curbside to the nearest accessible point at your property. Someone must be present to accept and sign for the delivery.

Depending on the model and your site conditions, fully assembled delivery may be available. This typically requires coordinating the use of a crane or loader to position the sauna on-site, and includes a pre-delivery site assessment and additional costs. Reach out at hello@vimsauna.com early in the process to discuss whether this option works for your project.

Inspect every component carefully at the time of delivery before the carrier leaves. Note any visible damage on the delivery receipt. If you identify damage or an incorrect part, contact hello@vimsauna.com with photos immediately. Claims must be submitted before any parts have been moved from the delivery location or before installation has begun.

Yes. Accessories ship separately via FedEx or UPS and may arrive before or after your sauna. You'll receive separate tracking information.

No. VIM saunas are delivered unassembled. We have engineered our units so the assembly process is clean and organized for a professional installation team. Everything arrives clearly labeled with detailed, thorough instructions. Upon special request and depending on the install location, some sauna models can be delivered assembled. Reach out at hello@vimsauna.com.

Assembly time varies by model. The Oblique is designed to be installed in 4 hours, while the Cubist and Bezier require more time but within one day. A professional installation team should find the process straightforward. We're happy to help you plan. Reach out at hello@vimsauna.com.

Yes, strongly. Our saunas are precision-engineered products and professional installation ensures the build meets the standard the materials deserve. We maintain a network of VIM-authorized installers and can help connect you with the right team for your project and location. Reach out at hello@vimsauna.com.

Your sauna requires a level, stable, load-bearing base. A concrete slab, concrete footings, or a deck all work well depending on your site and local requirements. Placement on pavers is possible, though we recommend concrete footings for long-term stability and precise leveling. We'll provide site preparation guidance after your order is confirmed.

All VIM electric sauna heaters require a 220/230 volt dedicated circuit, the same type used for a dryer or electric range. This must be installed by a licensed electrician prior to use. We maintain a network of VIM-authorized installers and licensed residential electricians, and we can help connect you with the right people for your project. Reach out at hello@vimsauna.com.

VIM saunas use a passive ventilation system. Fresh air is drawn in through an intake positioned near the base of the heater, where oxygen enters at the point of highest heat activity. An adjustable exhaust vent on the opposite wall allows CO₂ to exit without disrupting the heat near the benches. This configuration creates a subtle circular airflow that supports consistent steam quality throughout the session.

Custom orders may include wood-fired heater configurations. Contact us at hello@vimsauna.com to discuss a custom project.

The Oblique is our flagship model featuring a distinctive angled profile with cross-laminated timber construction, built in Wisconsin. The Bezier and Cubist are architectural models with bold, modern profiles built in Austin, Texas. Visit our product pages to compare or contact us with questions.

We offer Black Spruce, Kodiak Spruce Thermal, Aspen Thermal, Ash Thermal, and Corten Steel, depending on the model. Cladding options are presented on each product page.

We offer a selection of electric heaters matched to the interior volume of each sauna model. All heaters require a 220/230 volt dedicated electrical circuit.

Our saunas are designed and built to last for decades with proper care. Longevity depends on maintenance regularity, your climate, and frequency of use.

Yes. Our saunas are built to perform in a range of climates. Proper maintenance including periodic treatment of exterior cladding is important in all climates.

For customizations beyond our configurator, including non-standard dimensions, materials, or architectural integrations, contact us at hello@vimsauna.com to discuss a custom project.

We do not accept returns on delivered sauna units. If your sauna arrives with a manufacturing defect or an incorrect part, we will work with you to repair or replace the affected component. See our Return and Refund Policy for full details.

VIM saunas come with a 3-year limited warranty on manufacturing defects. Heaters are covered by their manufacturer warranty. See our full Warranty page for details.

Regular maintenance is essential. This includes cleaning interior surfaces periodically, applying exterior wood treatments on a regular schedule, keeping drains and ventilation clear, and protecting the sauna from standing water. A full care and maintenance guide will be provided with your order.